CHANGE:
ü Change requirement is identified
ü Change request is submitted
o Identify the requirement to make a change to the project
o Document the requirement by completing a CRF
o Submit the CRF to the Change Manager for review.
o Description
o Reasons
o Benefits
o Costs
o Impacts
o Classification
ü Approvals
ü Change request is reviewed
o Receiving all CRFs and logging them in the Change Register
o Categorizing and prioritizing all CRF
o Reviewing all CRFs to determine whether additional information is required
o Determining whether or not a formal change Feasibility Study is required
o Forwarding the CRF to the Change Approval Group for approval
o Escalating all CRF issues and risks to the Change Approval Group
o Reporting and communicating all decisions made by the Change Approval Group.
o Reviewing all CRFs forwarded by the Change Manager
o Considering all supporting documentation
o Approving / rejecting each CRF based on its relevant merits
o Resolving change conflict (where 2 or more changes overlap)
o Identifying the implementation timetable (for approved changes).
o Number of change options presented
o Complexity of the change options requested
o Scale of the change solutions proposed. ©
ü Was there a need for change feasibility study?
o Undertaking research to determine the likely options for change, costs, benefits and impacts of the change
o Documenting all findings within a Feasibility Study Report
o Forwarding the Feasibility Study Report to the Change Manager for Change Approval Group submission.
o Requirements
o Options
o Costs and benefits
o Risks and issues
o Impact
ü Recommendations and plan
ü Change documentation is submitted?
o The original CRF
o The approved Change Feasibility Study report
o Any supporting documentation.
ü Change documentation is reviewed?
ü Change is approved?
o Reject the change
o Request more information related to the change
o Approve the change as requested
o Approve the change subject to specified conditions.
§ Risk to the project in implementing the change
§ Risk to the project in NOT implementing the change
§ Impact on the project in implementing the change (time, resources, finance, quality).
o Change approval notification sent to client
RELEASE:
ü Change schedule is approved
ü Change is reviewed
ü Change is implemented:
· Develop release strategy
· Publish a build plan
· Publish a testing plan
· Publish deployment plan
· Conduct release plan reviews
· Receive, log, qualify, and assign all release requests.
· Participate in release control gates (as needed)
· Develop installation scripts
· Develop configuration scripts
· Develop roll back procedures
· Develop release procedures
· Develop test scripts
· Develop test readiness review
· Procure release components
o Review releases and assign appropriate release testing tasks
o Compile and Review the Testing Deliverables
o Conduct testing as needed
o Conduct supporting documentation review
o Schedule release readiness reviews
· Conduct release readiness reviews
· Communicate release dispositions
· Participate in CAB meeting
o Conduct installation procedure tests
o Conduct functional testing
o Conduct performance testing
o Conduct integration testing
o Conduct user acceptance testing
o Conduct operational readiness testing
o Conduct back-out testing
o Conduct supporting documentation review
o Compile test results
o Conduct release test review
· Conduct post release testing
· Deploy release
o Identifying the date for implementation of the change
· Communicate release status
· Update Master Release Calendar & FSC
· Request CI update
· Participate in Post Implementation Review (PIR)
· Establishes security permissions and access to managed environments
· Report exceptions to the Release process
· Ensures that all Customer, support staff and Service Desk staff are trained and provided with the appropriate documentation and information
· Report KPIs
POST IMPLEMENTATION:
o Review the success of the change implementation
o Communicate the success of the change implementation
o Close the change in the change log.
No comments:
Post a Comment