Service Level Management Project Charter

Service Level Management Project Charter

This document would contain the following topics:

Project Sponsors - List the sponsors of the Service Level Management Project along with who they are representing and their contact information.

Sponsor Representing Contact Information

Project Definition - The Service Level Management project is focused on developing and implementing a best practice Service Level Management process. The basis for the best practices will be the Information Technology Infrastructure Library.

Project Scope - Define what is in and out of scope for Service Level Management Process project.

Within the scope of this project Outside of the scope of this project

Organizational Scope - Define what functional groups, services, applications or systems are in scope and out of scope for this project.

Within the scope of this project Outside of the scope of this project

Project Objectives

List the project objectives

Project Benefits

Project Approach - The development of the Service Level Management processes will be led by a Process Owner. The design team will have a cross representation of the IT functional groups to provide an overall and end-to-end perspective.

A Strategic Advisor will be utilized to provide the ITIL and project guidance, and a Process Consultant will be used to help the team in their development activities.

A project manager will work closely with the team to ensure the project tasks are completed on time.

Project Deliverables

Project Constraints

Project Constraints Impact - (high, medium, low)

List of Project Risks

Project Risks Likelihood - (high, Medium, Low)

Impact - (high, Medium, Low)

Project Resources

List the Service Level Management Project Resources.

Role Resource Name Key Responsibilities

Executive Sponsor

Steering Committee

Program Manager

Project Manager

Process Owner

Process Manager

Process Coordinator

Project Team