Best Practice

We hear the term “Best Practice” on regular basis.  But if you actually ask what that is, most people will not be able to articulate a meaning and tell you what it constitutes.  So how do we know that we are accomplishing this?

 

To begin with, this is considered a method or technique that has steadily shown results greater to those achieved with other means, and that is used as a benchmark.

 

Scientific Management was developed by Frederik Taylor back in the 19^th century.  The studies were based on facts and not guesswork and estimation. Even though much of his philosophy is no longer favoured, he did introduce a way in finding business and production deficiencies, which is called the “Best Practice” today. 

 

One of the most important points to keep in mind in engaging best practice at all levels is process documentation.  Every organization has number of processes to be followed for effective delivery of their products and services. Trying to do this without proper documentation can prove to be hard in quantification, control and successful repetition.               

Documentation translates the tacit knowledge into explicit; and through this we become organized and make the processes useful to everyone.  Documentation is proved to reduce training time by 80% and increase the quality and productivity.

One special happening during the documentation of a process is that we find better practices to implement, as we spend time thinking about the current state.

 

To document the business process successfully, here are some hints:

·         Understand the scope of the process and the documentation,

·         Identify the key components of the process to be documented,

·         Write an introductory paragraph explaining why this process is important,

·         Define individual roles and responsibilities,

·         Outline the technical tools required for the process,

·         Write a step-by-step of how the process starts and completes,

·         Include an “exception” or “emergency” section,

·         Edit and proof-read to make sure the final product is easy to understand, yet professional.

 

 

Have Fun!!!